How to deal with tough Customers
In the cutthroat world of business, dealing with demanding customers is an inevitable reality. You know the type – the Simon Cowells who seem to always find something to complain about. But fear not, for there is a way to not only handle these tricky encounters but also turn them into valuable insights that can […]
Become a better public speaker
Improving your public speaking skills is a valuable asset that can boost your confidence and make you a more effective communicator. Here are some practical tips to help you enhance your public speaking abilities: Practice Regularly: Like any skill, public speaking improves with practice. Seek opportunities to speak in front of small groups, such as […]
How do you future proof your business?
How do you future-proof your business? COVID-19 shocked the system and taught many of us how important it is to be adaptable and resilient within your business. Whilst this comes at a cost, future-proofing is crucial to business growth and confidence. A lack of investment here will generate future costs. Here is a multitude of […]
How to create customers for life
As a seasoned team coach, I’ve had the incredible opportunity to work with numerous hotel staff teams throughout my career. Let me tell you, the hotel industry is unparalleled when it comes to customer service. It’s both an exhilarating and gratifying field to coach in. Dealing with guests who have just embarked on long flights […]